Frequently Asked Questions

General Questions

  • How can I Recover My Password?

    Click here

  • When are your Facilities Open?

    For specific facility hours of operation please visit our website, and select, 'Find Parking’ in the upper right corner or contact your local office.

  • Who do I Contact for Facility Rental or Event Planning?

    Please contact your local office for scheduling and pricing information.

  • How do I Get a Refund?

    To request a refund please contact your local office. All refund requests must be accompanied by proof of payment and refund receipt, if applicable.

  • How do I Obtain a Receipt?

    For monthly parking receipts, login to your account, select 'Profile' from the 'Your Account' drop down menu in the top right corner, select, 'Manage My Permits.'  Select the appropriate permit, navigate to 'Permit Actions', and select 'I Want To . . . 'drop down menu, select 'View Permit History' from the drop-down menu, then select 'View Receipt' for any applicable receipt.

    For other receipts please contact your local office.

  • How do I Reset My Password?

    Login to your account, select 'Profile' from the 'Your Account' drop down menu in the top right corner, select, 'Edit Your Information'. Navigate to 'Email and Password', enter your new 'Password', 'Confirm Password,’ then select 'Update Profile'.

Monthly Parking

  • How can I Recover My Password?

    Click here

  • How do I Get a Refund?

    To request a refund please contact your local office. All refund requests must be accompanied by proof of payment and refund receipt, if applicable.

  • How do I Purchase a Monthly Permit?

    To get started please visit our website and select, ‘Find Parking’ in the upper right corner or, contacting your local office to find the location that best fits your needs. From the ‘Find Parking’ drop down menu, select the appropriate city. You can search locations by selecting ‘Use my current location,’ entering an address in the ‘Find parking by …' search bar, scrolling through the location list or, through the interactive map. Select your preferred location and 'Buy Monthly' or 'Join Waitlist'. Follow the prompts to set up your account and purchase monthly parking. Monthly parking is offered on a month-to-month or recurring basis. All monthly parking is subject to availability.

    Depending on your location, parking credentials will be provided by a physical permit, access card or digital permit. A digital permit is issued by using your vehicle license plate information. Vehicle license plate information must always be accurate. Please contact your local office for additional information.

    Physical permits and access cards will be mailed by the 25th or available for pick up at your local office. For parking facilities using access cards, you must sign up for recurring payments. Access cards are subject to a one-time activation fee. 

    Payment for month-to-month parking must be made at least 7 days prior to the beginning of each month. Email your local office with any questions.  

  • What if I Have More Than One Vehicle?

    Digital permits must be assigned only one vehicle license plate at any time. To change the vehicle license plate associated with your permit, login to your account, select 'Profile' from the 'Your Account' drop down menu in the top right corner, select, 'Manage My Permits. Select the applicable permit to update by navigating to ‘Permit Actions.’ Select the appropriate, 'Update Vehicle,' a new window will appear with a list of your vehicles. Select the appropriate vehicle to update your permit. If the appropriate vehicle is not listed in your profile, you will need to add your vehicle by selecting 'Manage My Vehicles 'from your account.

  • How do I Add a Vehicle to My Account?

    Login to your account, select 'Profile' from the 'Your Account' drop down menu in the top right corner, select, ‘Manage My Vehicles.’  A list of your vehicles will appear. To add a vehicle, click 'Add Vehicle,' make the appropriate selections for your vehicle, enter the correct license plate number, and select ‘Add My Vehicle’ to add your new vehicle.

  • How do I Remove a Vehicle from My Account?

    Login to your account, select 'Profile' from the 'Your Account' drop down menu in the top right corner, select, ‘Manage My Vehicles.’  A list of your vehicles will appear. Navigate to 'Vehicle Actions' and select 'I Want To . . . ' drop down menu, select ‘Remove this Vehicle.’  A new window will appear, confirm you want to remove this vehicle by selecting 'Remove'. The system will not allow a vehicle to be removed if it is attached to your permit. You must first change to the new or different vehicle before removing the vehicle.

  • How Long Is My Permit Valid?

    All parking is valid for calendar months only (1st day of the month through the last day of the month). Digital permits are valid for the month shown on your online receipt corresponding to your vehicle’s license plate. 

  • Is My Permit Valid for Special Events?

    Please contact your local office for rules and restrictions related to Special Event Parking.

  • Why is My Gated Access Device Not Working?

    Please contact your local office for resolution.

  • How do I Set Up Recurring Payments?

    NOTE: If you currently have a month-to-month permit, you must wait to set up recurring payments until after the 15th day of the current month and prior to the 1st day of the next month. To avoid cancellation of monthly permit(s), all failed or declined recurring payments must be resolved prior to the 1st of the month prior to parking.

    To create a recurring payment for your current permit, login to your account, select 'Manage My Permits'. Select the permit to 'renew', select 'Add a Recurring Monthly Purchase to Cart' and complete the 'Checkout' process.

    Recurring payments will be processed on the 20th of each month and digital permits will become active on the 1st day of the month after the payment has been processed. For information related to failed or declined payments please see answer to FAQ below.

  • How do I Update My Credit Card Information?

    Login to your account, select 'Profile' from the 'Your Account' drop down menu in the top right corner, select, 'Manage My Permits.'  Select the appropriate permit, navigate to 'Permit Actions', and select 'I Want To . . . ' drop down menu, select 'Update Payment Details', complete 'Payment Information' and select 'Update Payment'. Multiple monthly permits must be updated individually. Login to your account, select 'Profile' from the 'Your Account' drop down menu in the top right corner, select, 'Manage My Permits.'  Select the appropriate permit, navigate to 'Permit Actions', and select 'I Want To . . . ' drop down menu, select 'Update Payment Details', complete 'Payment Information' and select 'Update Payment'. Multiple monthly permits must be updated individually.

  • How do I Update Recurring Failed Payments?

    Failed payments must be resolved before the 1st of the month. Login to your account, select 'Profile' from the 'Yor Account' drop down menu in the top right corner, select, 'Manage My Permits.', select the permit with the failed payment, select 'I Want To . . . 'drop down menu, select 'Update Payment Details', complete 'Payment Information' and select 'Update Payment'. Multiple monthly permits must be updated individually. A new transaction will be processed immediately, and your new payment information will be saved in the system.

  • How do I Obtain a Receipt?

    For monthly parking receipts, login to your account, select 'Profile' from the 'Your Account' drop down menu in the top right corner, select, 'Manage My Permits.'  Select the appropriate permit, navigate to 'Permit Actions', and select 'I Want To . . . 'drop down menu, select 'View Permit History' from the drop-down menu, then select 'View Receipt' for any applicable receipt.

    For other receipts please contact your local office.

  • How do I Cancel a Permit?

    Login to your account, select 'Profile' from the 'Your Account' drop down menu in the top right corner, select 'Manage My Permits.'  Select the appropriate permit, navigate to 'Permit Actions', and select 'I Want To . . . ' drop down menu, select 'Request Cancellation', confirm that you want to cancel this permit, select ‘Yes Cancel.’

    When prompted, indicate the reason for your cancellation including any refund requests, select ‘Yes Cancel’ All refund requests will be reviewed prior to approval.

Citations

  • How do I Obtain a Receipt?

    For monthly parking receipts, login to your account, select 'Profile' from the 'Your Account' drop down menu in the top right corner, select, 'Manage My Permits.'  Select the appropriate permit, navigate to 'Permit Actions', and select 'I Want To . . . 'drop down menu, select 'View Permit History' from the drop-down menu, then select 'View Receipt' for any applicable receipt.

    For other receipts please contact your local office.

  • Why did I receive a Violation On My Vehicle?

    If you park without a valid permit, your vehicle is subject to enforcement including violations, towing, or booting.

  • Why was my Car Towed/Booted?

    Unauthorized vehicles are subject to violation, tow, or immobilization. Terms and conditions are available at here. We reserve the right to tow or immobilize any vehicle with unpaid violations, improper or unauthorized parking, including reserved and handicap spaces.

    If your vehicle has been towed or booted, please contact your local office or one of the applicable number listed below.

    Atlanta

    A B S Booting Company 770-650-0659
    A Tow Towing Company 404-557-8950

    Cincinnati

    At Your Service Towing 513-251-9484

    Columbus

    Shamrock Towing 614-882-3555

    Dallas

    All Cities Towing 214-637-9003 or 214-637-9010

    Nashville

    Nashville Booting 866-383-6060

     

     

     

     

  • How do I Pay for a Violation?

    Violations can be paid in two ways:

    Pay with a credit/debit card at violations or by scanning the QR code on your violation. Please have your violation and/or license plate number available.

    Mail your violation and check/money order to the address on the parking violation envelope or to your local office .  You must include the violation and/or license plate number with your payment to ensure proper application. Failure to provide a valid violation and/or license plate number will result in additional notices.

  • How do I Dispute a Violation?

    Dispute a violation at www.parkplaceparking.com. Select CITATIONS at the top of the page, enter violation number or license plate number, select ‘Search for Violations,’ then ‘Dispute.’ Submit all requested information and attach proof of payment or other photo evidence related to your dispute reason. A representative will review your dispute within two business days. All disputes will be accepted, reduced, rejected, or returned. All dispute resolutions will be emailed to the email provided.

  • Why are there Different Prices On My Violation?

    Violation amounts are scaled based on the amount of time elapsed from date of issuance. Violations increase after seven calendar days of issuance. Disputed violations are eligible for the reduced fee if disputed within seven calendar days of issuance.

  • Who do I contact with Questions About Enforcement?