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Fees may include shipping and processing fees for each permit per lot or keycard deposit fees. Keycard fees are one time fees, which will be refunded when you cancel your contract and return your keycard.
When you sign up for recurring monthly payments your card on file will be charged the 20th of each month for your specific lot and your permit will be mailed by the 25th. To cancel this payment you will need to login to your account and select "cancel permit" 30 days prior to the 1st of the month.
You are only allowed one unique license plate per permit. If you need to change vehicles during the month you are responsible for updating your permit.
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PCA-Star.com is now ParkPlaceParking.com!
We've updated our look and improved your experience to make it easier than ever to find the parking solutions you need. Take a moment and see what's new!
You can now set up recurring monthly payments for your parking. Manage your permits and payments with our new user-friendly account access.
Easily find the locations and prices that work for you. See available or waitlisted lots. Search by address, intersection or landmark. And if you're already on the go, you can use your current location to see which lots are nearest you.
Our site is now 100% mobile friendly. You can find and buy parking and manage your account on any device you choose.
How can I Recover My Password?
Click here
When are your Facilities Open?
For specific facility hours of operation please visit our website, and select, 'Find Parking' in the upper right corner or contact your local office.
Who do I Contact for Facility Rental or Event Planning?
Please contact your local office for scheduling and pricing information.
How do I Get a Refund?
To request a refund please contact your local office. All refund requests must be accompanied by proof of payment and refund receipt, if applicable.
How do I Obtain a Receipt?
For monthly parking receipts, login to your account, select ‘Profile’ from the ‘Your Account’ drop down menu in the top right corner, select, ‘Manage My Permits.’ Select the appropriate permit, navigate to ‘Permit Actions’, and select ‘I Want To . . . ’ drop down menu, select ‘View Permit History’ from the drop-down menu, then select ‘View Receipt’ for any applicable receipt.
For other receipts please contact your local office.
How do I Reset My Password?
Login to your account, select ‘Profile’ from the ‘Your Account’ drop down menu in the top right corner, select, ‘Edit Your Information’. Navigate to ‘Email and Password’, enter your new ‘Password’, ‘Confirm Password,’ then select ‘Update Profile’.
How do I Purchase a Monthly Permit?
All parking is valid for calendar months only (1st day of the month through the last day of the month). Digital permits are valid for the month shown on your online receipt corresponding to your vehicle’s license plate.
To get started please visit our website and select, ‘Find Parking’ in the upper right corner or, contacting your local office to find the location that best fits your needs. From the ‘Find Parking’ drop down menu, select the appropriate city. You can search locations by selecting ‘Use my current location,’ entering an address in the ‘Find parking by …' search bar, scrolling through the location list or, through the interactive map. Select your preferred location and 'Buy Monthly' or 'Join Waitlist'. Follow the prompts to set up your account. Monthly parking is offered on a month-to-month or recurring basis. All monthly parking is subject to availability.
Depending on your location, parking credentials will be provided by a digital permit or access card. A digital permit is issued by using your vehicle license plate information. Vehicle license plate information must always be accurate.
Physical permits and access cards may be mailed, delivered or available from your parking facility or local office. For parking facilities using access cards, you must sign up for recurring payments. Access cards are subject to a one-time activation fee.
Email your local office with any questions.
What if I Have More Than One Vehicle?
Digital permits must be assigned only one vehicle license plate at any time. To change the vehicle license plate associated with your permit, login to your account, select 'Profile' from the 'Your Account' drop down menu in the top right corner, select, 'Manage My Permits. Select the applicable permit to update by navigating to 'Permit Actions.'. Select the appropriate, 'Update Vehicle,' a new window will appear with a list of your vehicles. Select the appropriate vehicle to update your permit. If the appropriate vehicle is not listed in your profile, you will need to add your vehicle by selecting 'Manage My Vehicles 'from your account.
How do I Add a Vehicle to My Account?
Login to your account, select 'Profile' from the 'Your Account' drop down menu in the top right corner, select, 'Manage My Vehicles.' A list of your vehicles will appear. To add a vehicle, click 'Add Vehicle,' make the appropriate selections for your vehicle, enter the correct license plate number, and select 'Add My Vehicle' to add your new vehicle.
How do I Remove a Vehicle from My Account?
Login to your account, select 'Profile' from the 'Your Account' drop down menu in the top right corner, select, 'Manage My Vehicles.' A list of your vehicles will appear. Navigate to 'Vehicle Actions' and select 'I Want To . . . ' drop down menu, select 'Remove this Vehicle.' A new window will appear, confirm you want to remove this vehicle by selecting 'Remove'. The system will not allow a vehicle to be removed if it is attached to your permit. You must first change to the new or different vehicle before removing the vehicle.
How Long Is My Permit Valid?
Is My Permit Valid for Special Events?
Please contact your local office for rules and restrictions related to Special Event Parking.
Why is My Gated Access Device Not Working?
Please contact your local office for resolution.
How do I Set Up Recurring Payments?
To create a recurring payment for your current permit, login to your account, select 'Manage My Permits'. Select the permit to 'renew', select 'Add a Recurring Monthly Purchase to Cart' and complete the 'Checkout' process.
Recurring payments will be processed on the 20th of each month and digital permits will become active on the 1st day of the month after the payment has been processed. For information related to failed or declined payments please see answer to FAQ below.
NOTE: If you currently have a month-to-month permit, you must wait to set up recurring payments until after the 15th day of the current month and prior to the 1st day of the next month. To avoid cancellation of monthly permit(s), all failed or declined recurring payments must be resolved prior to the 1st of the month prior to parking.
How do I Update My Credit Card Information?
Login to your account, select ‘Profile’ from the ‘Your Account’ drop down menu in the top right corner, select, ‘Manage My Permits.’ Select the appropriate permit, navigate to ‘Permit Actions’, and select ‘I Want To . . . ’ drop down menu, select ‘Update Payment Details’, complete ‘Payment Information’ and select ‘Update Payment’. Multiple monthly permits must be updated individually. Login to your account, select ‘Profile’ from the ‘Your Account’ drop down menu in the top right corner, select, ‘Manage My Permits.’ Select the appropriate permit, navigate to ‘Permit Actions’, and select ‘I Want To . . . ’ drop down menu, select ‘Update Payment Details’, complete ‘Payment Information’ and select ‘Update Payment’. Multiple monthly permits must be updated individually.
How do I Update Recurring Failed Payments?
Failed payments must be resolved before the 1st of the month. Login to your account, select ‘Profile’ from the ‘Your Account’ drop down menu in the top right corner, select, ‘Manage My Permits.’, select the permit with the failed payment, select ‘I Want To . . . ’ drop down menu, select ‘Update Payment Details’, complete ‘Payment Information’ and select ‘Update Payment’. Multiple monthly permits must be updated individually. A new transaction will be processed immediately, and your new payment information will be saved in the system.
How do I Cancel a Permit?
Login to your account, select ‘Profile’ from the ‘Your Account’ drop down menu in the top right corner, select ‘Manage My Permits.’ Select the appropriate permit, navigate to ‘Permit Actions’, and select ‘I Want To . . . ’ drop down menu, select ‘Request Cancellation’, confirm that you want to cancel this permit, select ‘Yes Cancel’.
When prompted, indicate the reason for your cancellation including any refund requests, select ‘Yes Cancel’. All refund requests will be reviewed prior to approval.
Why did I receive a Violation On My Vehicle?
If you park without a valid permit, your vehicle is subject to enforcement including violations, towing, or booting.
Why was my Car Towed/Booted?
Unauthorized vehicles are subject to violation, tow, or immobilization. Terms and conditions are available at here. We reserve the right to tow or immobilize any vehicle with unpaid violations, improper or unauthorized parking, including reserved and handicap spaces.
If your vehicle has been towed or booted, please contact your local office or one of the applicable number listed below.
Atlanta
A B S Booting Company 770-650-0659 A Tow Towing Company 404-557-8950
Cincinnati
At Your Service Towing 513-251-9484
Columbus
Shamrock Towing 614-882-3555
Dallas
All Cities Towing 214-637-9003 or 214-637-9010
Nashville
Nashville Booting 866-383-6060
How do I Pay for a Violation?
Violations can be paid in the following ways:
1) Pay with a credit/debit card at violations, please have your violation and/or license plate number available. 2) Scan the QR code on your violation or, 3) Respond to the SMS text you received.
For violations issued in Dallas,
If your violation begins with 000- in this format 000-###-###, scan the QR code on the violation, respond to the SMS text you received or, pay your violation at https://parkplacedallas.parkingpayment.net. Enter your violation number OR your license plate (not both).
If your violation begins with 1000 (and no dashes) in this format 1000###### pay your violation at https://parkplace.paymynotice.com.
Mail your violation and check/money order to the address on the parking violation envelope or to your local office . You must include the violation and/or license plate number with your payment to ensure proper application. Failure to provide a valid violation and/or license plate number will result in additional notices.
How do I Dispute a Violation?
Dispute a violation at www.parkplaceparking.com. Select VIOLATIONS at the top of the page, enter violation number or license plate number, select ‘Search for Violations,’ then ‘Dispute.’ Submit all requested information and attach proof of payment or other photo evidence related to your dispute reason. A representative will review your dispute within two business days. All disputes will be accepted, reduced, rejected, or returned. All dispute resolutions will be emailed to the email provided.
If your violation begins with 000- in this format 000-###-###, scan the QR code on the violation, respond to the SMS text you received or, dispute your violation at https://parkplacedallas.parkingpayment.net. Enter your violation number OR your license plate (not both).
If your violation begins with 1000 (and no dashes) in this format 1000###### dispute your violation at https://parkplace.paymynotice.com.
Why are there Different Prices On My Violation?
Violation amounts are scaled based on the amount of time elapsed from date of issuance.
Who do I contact with Questions About Enforcement?
Cincinnati & Columbus
Dallas (DFW)